Nustarga Terms and Conditions – Philippines

1 General

These Terms and Conditions ("Terms") govern your access to and use of the Nustarga platform, including its website at nustarga.net, all related gaming products, and any associated services (collectively, the "Platform"). The Platform is operated by Nustarga ("we", "us", "our").

By registering an account, making a deposit, or placing any bet or wager on the Nustarga Platform, you confirm that you have read, understood, and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use the Platform.

These Terms are written in English and governed by applicable Philippine law. In the event of any conflict or ambiguity, the English version shall prevail. Nustarga reserves the right to update these Terms at any time, and continued use of the Platform following notification of changes constitutes acceptance of the revised Terms.

2 Eligibility

Access to and use of the Nustarga Platform is restricted to individuals who meet all of the following criteria:

• You are at least 18 years of age.
• You are accessing the Platform from a jurisdiction where online gaming of this nature is not prohibited by local law.
• You are acting on your own behalf as an individual and not on behalf of any third party.
• You are not a current employee, contractor, or immediate family member of a Nustarga employee in a role involving gaming operations or product management.
• You have not previously had a Nustarga account suspended or permanently closed due to a breach of these Terms.

Nustarga takes the 18+ requirement seriously. We reserve the right to request proof of age documentation at any point. Accounts found to belong to individuals under 18 will be suspended immediately, and any balance will be handled in accordance with applicable regulatory requirements.

3 Account Registration

To use the Nustarga Platform, you must register a personal account. The following rules apply to account registration and maintenance:

One Account Per Person

Each individual may hold only one active Nustarga account. Opening multiple accounts — whether under the same name or different names — is strictly prohibited and will result in all accounts being suspended and any balances forfeited pending investigation.

Accurate Information

You must provide complete and accurate personal information during registration, including your full legal name, date of birth, contact email address, and phone number. Providing false information is a breach of these Terms and will result in account suspension.

Account Security

You are responsible for maintaining the confidentiality of your Nustarga login credentials. Do not share your password with anyone. Nustarga will never ask for your password by email, chat, or phone. If you suspect unauthorised access to your account, contact our support team immediately.

Account Closure

You may request the closure of your Nustarga account at any time by contacting support. Any remaining balance will be withdrawn to your verified payment method subject to standard verification requirements. Nustarga may also close accounts in cases of inactivity exceeding 12 consecutive months, with prior notice given where possible.

4 Identity Verification (KYC)

Nustarga is required by its operating licence to verify the identity of all players before processing withdrawal requests. This process is commonly known as Know Your Customer (KYC) verification.

What You Need to Provide

• A valid government-issued photo ID (Philippine National ID, passport, driver's licence, SSS/GSIS ID, or similar)
• Proof of address (utility bill, bank statement, or government document showing your name and current address, dated within 90 days)
• Proof of payment method ownership (for GCash or Maya, a screenshot of the registered account showing your name and number may be requested)

Verification Timeline

Document review typically takes one to two business days. Nustarga will notify you by email once verification is complete. During the verification period, you may continue to deposit and play, but withdrawals will be held until the process is finalised.

Nustarga reserves the right to request additional documentation in cases where initial documents are unclear, expired, or inconsistent with information provided during registration. Failure to complete verification within a reasonable period may result in account suspension.

5 Deposits

All deposits to your Nustarga account must be made through payment methods that you own and that are registered in your name. Third-party deposits — where someone else's payment account is used to fund your Nustarga balance — are not permitted.

Accepted Payment Methods

• GCash (mobile wallet)
• Maya (formerly PayMaya)
• GrabPay
• Coins.ph
• InstaPay and PESONet bank transfers (BDO, BPI, UnionBank, and other participating banks)
• Visa and Mastercard debit and credit cards

Deposit Limits & Currency

The minimum deposit amount is ₱100. All deposits are denominated in Philippine Peso. Nustarga does not charge fees on deposits; however, your payment provider may apply their own transaction charges, which are outside our control.

Deposits are credited to your Nustarga wallet upon successful confirmation from the payment provider. GCash and Maya deposits typically reflect within two minutes. Bank transfers may take longer depending on the method and time of transfer.

6 Withdrawals

Withdrawal requests may only be submitted by players who have completed the KYC verification process. Nustarga will not process withdrawals to third-party accounts or payment methods not registered in your name.

Processing Times

• GCash and Maya: typically processed within one hour during business hours
• InstaPay bank transfers: typically within one hour to one banking day
• PESONet bank transfers: same banking day if submitted before the cut-off time; otherwise next banking day
• Visa / Mastercard: three to five banking days depending on your issuing bank

Withdrawal Limits

Minimum withdrawal amount is ₱200. Maximum withdrawal limits apply and may vary by payment method and account tier. If you wish to withdraw an amount exceeding your current daily or weekly limit, contact support to discuss your options.

Verification Holds

Nustarga reserves the right to place a temporary hold on withdrawal requests pending additional verification. This is a standard anti-fraud measure and is not indicative of any wrongdoing. We aim to resolve all holds within two business days.

7 Sports Betting Rules

All sports bets placed on the Nustarga Platform are subject to the following general rules, in addition to any sport-specific rules published in the sportsbook section.

Bet Acceptance

Nustarga reserves the right to decline or restrict any bet at its discretion. Bets are not valid until confirmed by the system and a bet reference number has been issued. A bet slip appearing on your screen does not constitute a confirmed bet until this confirmation is received.

Odds Errors

In the event that a clearly erroneous price is offered — due to a technical fault, data feed error, or human error — Nustarga reserves the right to void bets placed at the incorrect price. Players will be notified and stakes returned. We define "clearly erroneous" as odds that deviate substantially from the true market price at the time of placement.

Postponed and Abandoned Events

If an event is postponed before it begins, pre-match bets will be voided and stakes returned unless the event is rescheduled to take place within 24 hours of the original start time. If a match is abandoned after starting, markets will be settled according to the minimum play requirements set out in the applicable sport rules.

Maximum Payouts

Nustarga applies maximum payout limits per event and per account per day. Limits vary by sport and market type and are displayed in the bet slip before confirmation. Nustarga is not obligated to pay winnings exceeding the published maximum, regardless of the stake placed.

8 Casino Games

All casino games available on the Nustarga Platform — including slots, table games, live dealer games, fishing games, and card games — are supplied by licensed software providers whose random number generators (RNG) have been independently certified for fairness.

RNG and Fairness

The outcome of all RNG-based games is determined by certified algorithms that cannot be influenced by Nustarga, the game provider, or the player. Results are genuinely random and independently audited. Game RTP (return to player) percentages are published in each game's information panel.

Live Dealer Games

Live dealer games use physical equipment — real cards, real roulette wheels, real dice — in regulated studio environments. Results are determined by the physical outcome of each round and monitored by the studio operator under their own regulatory obligations. Nustarga accepts the studio's official results as final.

Disconnection Policy

In the event of a disconnection during a live dealer round or RNG game, the round will be completed according to its natural outcome. Bets already placed prior to disconnection stand and will be settled based on the final result. Nustarga is not liable for losses resulting from connection issues on the player's side.

Malfunctions

In the event of a game malfunction, all affected bets will be voided and stakes returned. "Malfunction" means a verified technical error — it does not refer to an outcome the player considers unfair based on expectation. Nustarga's determination of what constitutes a malfunction is final.

9 Bonuses and Promotions

Nustarga may offer bonuses, free bets, cashback, and other promotions to registered players from time to time. All promotions are subject to their own specific terms in addition to these general Terms.

General Bonus Rules

• Bonuses are awarded to one account per player, per household, per device, and per IP address.
• All bonus funds are subject to wagering requirements before they can be withdrawn. Wagering requirements will be clearly stated in the specific promotion terms.
• Nustarga reserves the right to withdraw or amend any bonus at any time if there is evidence of abuse, exploitation, or breach of these Terms.
• Bonus funds may not be used in combination with other bonuses unless explicitly stated.
• The order in which real money and bonus funds are used to settle bets is determined by Nustarga's system and disclosed in the applicable promotion terms.

Refer a Friend

Nustarga's refer-a-friend programme allows existing players to earn rewards by inviting friends to register and play. Refer-a-friend bonuses are subject to the programme's specific terms, including minimum play requirements for the referred player. Self-referrals and the use of fake accounts to claim refer-a-friend rewards are prohibited.

10 Prohibited Conduct

The following actions are strictly prohibited on the Nustarga Platform and may result in account suspension, termination, and forfeiture of funds:

• Registering more than one account or using another person's account
• Providing false, incomplete, or misleading information during registration or verification
• Using automated software, bots, or scripts to interact with the Platform
• Exploiting errors in odds, game software, or bonus systems
• Colluding with other players in multiplayer games including poker and Tongits
• Engaging in or facilitating match-fixing or the use of insider information in sports betting
• Attempting to charge back a deposit after using the funds for gaming activity
• Using Nustarga for money laundering, terrorist financing, or any illegal financial activity
• Harassing, threatening, or abusing Nustarga staff or other players

Nustarga cooperates fully with law enforcement and regulatory authorities. Accounts suspected of illegal activity will be reported to the appropriate bodies and funds may be held pending investigation.

11 Responsible Gaming

Nustarga is committed to providing a safe gaming environment. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm.

Player Controls

All Nustarga players have access to the following responsible gaming tools through their account settings:

• Deposit limits (daily, weekly, or monthly)
• Session time reminders
• Cooling-off periods (temporary account suspension from one day to several weeks)
• Self-exclusion (voluntary removal from the Platform for a defined or indefinite period)

Self-Exclusion

If you feel that your gaming is getting out of control, you can request self-exclusion at any time by contacting Nustarga support or using the tool in your account settings. During a self-exclusion period, you will be unable to log in, deposit, or bet. Self-exclusion requests take effect promptly and cannot be reversed until the minimum exclusion period has elapsed.

For more information about responsible gaming resources and support services available in the Philippines, please visit our Responsible Gaming page.

12 Privacy and Data Protection

Your personal information is collected, stored, and processed in accordance with the Nustarga Privacy Policy, which forms part of these Terms and should be read alongside them.

In summary, Nustarga collects personal data necessary to operate your account, verify your identity, process payments, detect fraud, and comply with our regulatory obligations. We do not sell your personal data to third parties. Data is stored securely and retained only for as long as required by applicable law and our operating licence obligations.

By registering an account with Nustarga, you consent to the collection and use of your personal data as described in the Privacy Policy. You have the right to access, correct, or request deletion of your data, subject to legal and regulatory retention requirements.

13 Limitation of Liability

To the fullest extent permitted by applicable law, Nustarga's total liability to you for any cause of action arising out of or related to your use of the Platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

Nustarga is not liable for:

• Losses arising from internet connectivity issues on the player's side
• Losses caused by a player's failure to maintain account security
• Indirect, consequential, or incidental damages of any kind
• Actions of third-party payment providers or game suppliers beyond Nustarga's reasonable control
• Losses resulting from the player's misunderstanding of game rules or betting markets

Nothing in these Terms limits Nustarga's liability for fraud, wilful misconduct, or any liability that cannot be excluded by law.

14 Amendments to These Terms

Nustarga may update these Terms at any time. When material changes are made, we will notify registered players by email and/or by a notice displayed on the Platform. The updated Terms will take effect from the date specified in the notification.

Your continued use of the Nustarga Platform after the effective date of any updated Terms constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Platform and contact support to arrange the closure of your account and withdrawal of any remaining balance.

We encourage you to review these Terms periodically. The "Last updated" date at the top of this page indicates when the most recent revision was made.

15 Contact Us

If you have questions about these Terms, your account, or any aspect of the Nustarga Platform, our support team is available 24 hours a day, seven days a week.

You can reach us at: support@nustarga.net

For responsible gaming support, deposit limit requests, or self-exclusion, please contact support directly or visit the Responsible Gaming section of the Platform. We aim to respond to all support enquiries within 24 hours, with most queries resolved much faster.